General Questions
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We offer 10% off all subscriptions.
How should I store this coffee? How long will it last?
The thing to keep in mind when storing coffee is humidity. Keep coffee away from humidity until it is brewed. Storing it in a dark, airtight container at room temperature will keep your ground coffee fresh for up to 4 weeks. An airtight container will keep whole beans fresh for longer than a month.
Can I order more than one grind of a coffee?
Absolutely. We are happy to roast as much coffee as you want. Just select your coffee, the number of bags and grind. We'll do the rest!
What are my payment options?
We accept Visa, MasterCard, American Express, Discover, Diners Club debit and credit cards, Apple Pay, Google Pay, Meta Pay, PayPal, and Shop Pay.
How do I return an item or receive a refund?
Apparel and gear can be returned up to 30 days from the date of purchase for in-store credit, a refund, or a replacement. If there is physical damage to the package or you feel it is unsafe to consume, bags of coffee can be returned for equal exchange of the same blend (or a similar blend of equal or lesser value). Coffee, at this time, cannot be returned for credit or refund. If you require further assistance, please email support@ironsightbc.com
How safe is it to order online?
We only use the safest payment processing services on the internet. If you have any security questions or concerns, please review our payment processors' security measures: PayPal.com or Shopify Payments.
How do I enter a discount code?
On the checkout page, " there will be a box on the right where you can enter your discount code. Once you have entered the code, click "Apply." Your total amount will be updated to reflect the discount.
Where are you located?
Please note that we are an online direct-to-consumer company and do not have a physical site in Salt Lake City, Utah. However, we are thrilled to serve you through our online platform, ensuring the same quality coffee experience delivered directly to your doorstep. Feel free to explore our selection and enjoy the convenience of ordering from the comfort of your home.
Shipping
Where is my package?
When we ship out your package, an automatic email will be sent to the email address that you provided when placing the order. Inside this email, you will find a clickable tracking number that will tell you exactly where your package is. If you are having trouble viewing this information, feel free to contact us.
How can I track my order?
We will send the tracking information to the email address associated with your order once the item has shipped.
What are the cutoff dates for holiday shipping?
Please check back as we get closer to the holiday season!
What are the shipping rates?
Iron Sight Coffee Brewing Company offers shipping rates based on the destination, order weight, and shipping service.
Where do you ship?
We ship all around the world, though we are not allowed to ship coffee products specifically to Germany due to regulations. Please contact customer service for more information.
Will you ship to an APO address?
Yes. The rate applies to the APO facility's zip code in the United States. Be sure to enter the country as United States, the city as APO or FPO, the state as Armed Forces Europe (AE), Armed Forces Pacific (AP), or Armed Forces America (AA), and the APO zip code. The tracking information will only tell you when the order gets to the facility, then it's in the military's hands to get it there, so please be as specific as possible with the unit when filling in the address information.